Privacy Policy

Last Updated: August 2026

1. Introduction

At Square Deal Building Supplies Ltd (“Squaredeal”, “we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have regarding your data.

By using our website or purchasing goods from us, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and Cookie Policy.

2. Who We Are

Square Deal Building Supplies Ltd is the data controller responsible for the personal information collected through this website.

Company Number: 11108233

Registered Office

Squaredeal Building Supplies Ltd

Unit 11, Brookside Business Park

Brookside Avenue

Rustington

West Sussex

BN16 3LP

Telephone: 01903 783504

Email: info@squaredealupvc.co.uk

Website: www.squaredealupvcshop.co.uk

If you have any questions regarding this Privacy Policy or how we process your information, please contact us using the details above.

3. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Name
  • Company name (where applicable)
  • Billing address
  • Delivery address
  • Telephone number
  • Email address

Order Information

When placing an order, we may collect:

  • Products purchased
  • Order history
  • Delivery preferences
  • Payment status
  • Customer account information

Please note: We do not store your full debit or credit card details. Payments are securely processed by our authorised payment provider – DOJO.

Website Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website
  • General browsing behaviour

This information helps us improve the performance, security and usability of our website.

4. How We Use Your Information

We only collect personal information where it is necessary to provide our services or meet our legal obligations.

Your information may be used to:

  • Process and fulfil your orders.
  • Arrange delivery or collection of goods.
  • Contact you regarding your order.
  • Respond to enquiries.
  • Provide customer support.
  • Process refunds.
  • Maintain customer accounts.
  • Improve our website and services.
  • Prevent fraud and protect our business.
  • Comply with legal and regulatory obligations.

Where you have given your consent, we may also use your information to send marketing emails, product updates and promotional offers.

You can unsubscribe from marketing communications at any time.

5. Lawful Basis for Processing

Under UK data protection legislation, we only process your personal information where we have a lawful basis to do so.

These lawful bases include:

  • Performing a contract with you (such as fulfilling an order).
  • Complying with legal obligations.
  • Protecting our legitimate business interests.
  • Your consent (where required for marketing communications or certain cookies).

We will never sell your personal information to third parties.

6. Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send you information about:

  • New products
  • Special offers
  • Company news
  • Product guides
  • Seasonal promotions

Our marketing emails are managed through Mailchimp, which securely stores your email address for the purpose of sending these communications.

You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link included in every email, or by contacting us directly.

We will only send marketing communications where we have your consent or another lawful basis to do so.

7. Cookies

Our website uses cookies to improve your browsing experience, provide essential website functionality and help us understand how visitors use our website.

Cookies are small text files stored on your device when you visit our website.

We use cookies for a number of purposes, including:

  • Keeping products in your shopping basket.
  • Remembering your preferences.
  • Improving website performance.
  • Measuring website traffic.
  • Analysing visitor behaviour.
  • Measuring the effectiveness of our advertising.

You can manage or disable cookies through your web browser or by adjusting your cookie preferences when visiting our website. Please note that disabling certain cookies may affect the functionality of our website.

8. Analytics & Advertising

To help improve our website and understand how customers find us, we use trusted third-party services including:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Google Site Kit

These services may collect anonymous or pseudonymised information about how visitors interact with our website, including pages viewed, time spent on the site, devices used and the effectiveness of our advertising campaigns.

Where required by law, these services will only be activated after you have provided your consent through our cookie banner.

9. Sharing Your Information

We only share your personal information where it is necessary to operate our business or fulfil your order.

This may include:

  • Payment providers
  • Delivery companies and couriers
  • Website hosting providers
  • IT support providers
  • Marketing platforms such as Mailchimp
  • Analytics providers such as Google
  • Professional advisers where legally required

We never sell your personal information to third parties.

10. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations.

The length of time information is retained depends on the type of information and the reason it was collected.

When information is no longer required, it is securely deleted or anonymised where appropriate.

11. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where appropriate.
  • Restrict or object to certain types of processing.
  • Request a copy of your information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

12. Data Security

We take the security of your personal information seriously.

Our website uses industry-standard security measures, including SSL encryption, secure hosting and restricted staff access where appropriate.

Whilst no online system can be guaranteed to be completely secure, we take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate.

The latest version will always be published on this page together with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Square Deal Building Supplies Ltd

Unit 11, Brookside Business Park

Brookside Avenue

Rustington

West Sussex

BN16 3LP

Telephone: 01903 783504

Email: info@squaredealupvc.co.uk

If you are not satisfied with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO) via www.ico.org.uk.