3. Pricing & VAT

All prices displayed on our website are shown in Pounds Sterling (£).

Where applicable, VAT is charged at the prevailing UK rate and is displayed in accordance with the customer’s selected pricing preference on the website.

Whilst every effort is made to ensure pricing accuracy, occasional errors may occur. If an incorrect price has been published, we reserve the right to cancel the order before dispatch. If payment has already been taken, a full refund will be issued immediately.

Promotional offers, discount codes and trade pricing may be amended or withdrawn without notice unless already applied to an accepted order.

4. Stock Availability

We carry extensive stock across our product range and aim to fulfil all orders as quickly as possible.

Very occasionally, stock discrepancies or supplier shortages may occur.

If an item becomes unavailable after an order has been placed, we will contact you promptly to discuss the available options, which may include:

• waiting for new stock,
• selecting an alternative product,
• part-shipping your order where appropriate, or
• receiving a full refund.

We will never substitute products without your agreement.

 

Some products displayed on our website are not stocked at every Square Deal branch. If you wish to collect goods from a specific branch, we recommend contacting us beforehand to confirm availability.

5. Before You Order

To help ensure your project runs smoothly, we recommend that customers:

• Check all product specifications carefully before ordering.
• Confirm quantities and measurements before completing their purchase.
• Ensure suitable site access is available for delivery.
• Contact us if they require advice regarding compatibility or installation.
• Review our product guides, videos and downloads where available.

 

Our team is always happy to help before you place an order, and we’d much rather answer a question in advance than help resolve a problem afterwards.

6. Delivery

We aim to deliver most orders within 3–5 working days, subject to stock availability and delivery location.

Once your order is ready for dispatch, a member of our team will contact you to confirm a proposed delivery date. Whilst we always endeavour to meet estimated delivery times, all delivery dates are provided in good faith and should be considered estimates rather than guarantees.

Some products, particularly fibre cement cladding, decking and other bulky building materials, require specialist transport. Due to the size and weight of these products, delivery charges may be higher than standard parcel deliveries.

 

If you require delivery for a single item or to a remote location, please contact our sales team on 01903 783504 for a bespoke delivery quotation.

7. Delivery Access & Offloading

Customers are responsible for ensuring there is safe and suitable access for the delivery vehicle.

Deliveries are made to the nearest safe and accessible point at the driver’s discretion. Our drivers are unable to move goods through buildings, over obstacles or onto private property where access is restricted.

Where deliveries include heavy or palletised goods, suitable unloading facilities may be required.

Where advised prior to delivery, customers must ensure that a forklift, telehandler or other suitable lifting equipment is available on site.

If no lifting equipment is available where required, a suitable person must be present to safely assist the delivery driver with unloading.

If delivery cannot be completed due to unsuitable access, the absence of unloading assistance, or because nobody is available to accept the goods, the order may be returned to Squaredeal Building Supplies Ltd.

 

In these circumstances, any additional delivery, storage or return charges incurred may be deducted from any refund or charged separately before redelivery is arranged.

8. Inspection of Goods

Customers should inspect all goods as soon as reasonably possible following delivery.

If any goods are:

• damaged,
• incorrect,
• incomplete, or
• missing,

please notify us within 48 hours of delivery.

Where damage is visible upon delivery, customers should clearly note this when signing the driver’s delivery paperwork wherever possible.

Photographs of any damage are extremely helpful and may be requested to assist with resolving any issues quickly.

 

Goods should not be installed if they appear damaged or incorrect. Once products have been installed, they will generally be deemed to have been accepted unless a manufacturing fault is subsequently identified.

9. Click & Collect

We offer a Click & Collect service from our branches.

When placing your order, please advise us which branch you would like to collect from using the order notes during checkout.

We will contact you once your order has been prepared and is ready for collection.

Please note that not every product listed on our website is stocked at every branch. If you require immediate collection, we recommend contacting your chosen branch beforehand to confirm availability.

 

Orders must only be collected once confirmation has been received from Squaredeal Building Supplies Ltd.

10. Samples, Showrooms & Technical Advice

We understand that choosing the correct product is important.

Customers are welcome to visit any of our showroom locations to view products before purchasing. Details of our showroom locations can be found on our website.

Samples are available for many products. Where samples require posting, a small charge may apply to cover packaging and postage.

If you are unsure which products are suitable for your project, our experienced team is happy to provide guidance before you order.

We also provide installation videos, downloadable guides and product information through our website to help customers understand the correct products and installation methods.

 

Whilst every effort is made to provide accurate advice, customers remain responsible for ensuring that products are suitable for their intended application and installed in accordance with the manufacturer’s recommendations.

11. Returns & Refunds

We want all of our customers to be completely satisfied with their purchase. If you experience any issues with your order, please contact our team as soon as possible and we will do everything we reasonably can to help.

 

Returns are handled in accordance with your statutory rights and the terms below.

12. Consumer Returns (Change of Mind)

If you are purchasing as a consumer (rather than in the course of business), you may have the right to cancel your order under the Consumer Contracts Regulations.

If you wish to cancel your order after it has been delivered, you must notify us within the applicable cancellation period.

Returned goods must:

• Be unused and in a resaleable condition.
• Be returned with their original packaging where reasonably possible.
• Not have been installed, cut, modified or damaged after delivery.

Unless the goods are faulty or supplied incorrectly, customers are responsible for the cost of returning unwanted items.

Original delivery charges are non-refundable unless required by law.

 

Refunds will be processed using the original payment method once the returned goods have been received and inspected.

13. Business Orders

Customers purchasing goods in the course of business are not automatically entitled to cancel orders once they have been accepted.

Returns from business customers may be accepted at our discretion and may be subject to:

• A handling or restocking charge.
• Collection charges.
• The goods being returned in perfect resaleable condition.

 

Acceptance of any business return does not oblige Squaredeal Building Supplies Ltd to accept future returns

14. Incorrect, Damaged or Faulty Goods

If you believe your order has been supplied incorrectly, has arrived damaged or contains a manufacturing fault, please contact us as soon as possible.

Where possible, customers should provide:

• Their order number.
• Photographs of the issue.
• A brief description of the problem.

Where goods are confirmed to have been supplied incorrectly or are found to be faulty, Squaredeal Building Supplies Ltd will arrange an appropriate remedy which may include:

• Replacement goods.
• Repair (where appropriate).
• Collection of the affected items.
• A full or partial refund.

 

We reserve the right to inspect or request the return of goods before authorising a replacement or refund.

15. Returns on Building Materials

Many of the products we supply are manufactured specifically for construction projects.

Customers should therefore ensure that quantities, colours, sizes and specifications are correct before placing an order.

We are unable to accept returns for goods that have:

 

• Been installed.
• Been cut or modified.
• Been specially ordered.
• Been manufactured specifically for a customer’s requirements.
• Deteriorated due to incorrect storage after delivery.